Shipping Policy
Effective Date: October 9, 2026
This Shipping Policy explains how True Peptides handles order processing, shipping, delivery, and shipment-related inquiries for purchases made through https://troe-pepanore.shop.
1. Order Processing
Orders are reviewed and processed after payment authorization and any necessary order verification have been completed.
Processing times may vary depending on product availability, order volume, payment verification, holidays, and other operational circumstances. Any processing estimate displayed during checkout or communicated directly to the customer should be used as the applicable estimate for that order.
An order confirmation does not mean that the order has shipped. A shipping confirmation or tracking update may be provided when shipment information becomes available.
2. Shipping Destinations
Available shipping destinations are displayed during checkout. Shipping availability may depend on the destination, the selected product, carrier restrictions, and applicable laws and regulations.
Some products may be restricted from shipment to certain locations. We reserve the right to decline or cancel an order when shipment would be unlawful or cannot reasonably be completed.
Customers are responsible for providing complete and accurate shipping information at checkout.
3. Shipping Fees
Applicable shipping fees, if any, will be displayed during checkout before an order is submitted.
Shipping costs may vary based on destination, delivery method, package characteristics, and available shipping options. Any shipping promotion or free-shipping offer will be subject to the terms displayed when the offer is made.
4. Estimated Delivery Times
Estimated delivery times, when provided, are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Actual delivery may be affected by carrier operations, weather, public holidays, customs procedures, incorrect addresses, security checks, or other circumstances beyond our reasonable control.
Customers should refer to the shipping information presented during checkout and any subsequent tracking updates for the most relevant delivery estimate.
5. Tracking Information
Where tracking is available, tracking details may be sent to the email address provided during checkout after the order has shipped.
Tracking information may take time to become active or update. If your tracking link does not show movement immediately, please allow a reasonable period for the carrier's system to update.
If tracking remains unavailable or the delivery appears delayed, contact Support@troe-pepanore.shop with your order number.
6. Incorrect or Incomplete Addresses
Customers should carefully review their shipping address before submitting an order.
If you notice an address error, contact us immediately. We will make reasonable efforts to correct it if the order has not yet been shipped, but changes cannot be guaranteed after processing or dispatch.
Additional charges, delivery delays, or carrier restrictions may apply when an address correction or reshipment is possible.
7. Delayed, Lost, or Missing Packages
If a package is delayed, appears lost, or is marked as delivered but cannot be located, contact our support team.
We may review tracking information, request additional delivery details, and coordinate with the carrier as appropriate. Available remedies will depend on the investigation, the circumstances of the shipment, and applicable law.
A carrier's delivery scan may be relevant to an investigation but will not automatically eliminate any consumer rights that apply to the order.
8. Damaged Shipments
If a shipment arrives visibly damaged, please contact us promptly and retain the packaging and relevant documentation where reasonably possible.
Photographs of the package, shipping label, and affected item may help us assess the issue. We will review the information and determine an appropriate resolution under our Refund Policy and applicable law.
9. Customs, Duties, and Restricted Shipments
For international orders, where offered, customs duties, import taxes, documentation requirements, and other restrictions may apply depending on the destination.
Customers must comply with applicable import laws and product restrictions. We may refuse or cancel shipments that cannot lawfully be completed.
Any customs charges or other fees will be handled according to the information disclosed during checkout and the requirements applicable to the destination.
10. Order Cancellations and Shipping Changes
Once an order has entered fulfillment or has been handed to a carrier, cancellation or modification may no longer be possible.
Please contact us as soon as possible if you need to request a change. Any available options will depend on the shipment's status and applicable law.
11. Contact Information
True Peptides
Email: Support@troe-pepanore.shop
Phone: +1 216-252-1517
Address: 12316 Worthington Ave, Cleveland, OH 44111, United States
We appreciate your business and will make reasonable efforts to provide clear shipping information and assistance with delivery concerns.