Refund Policy

Effective Date: October 9, 2026

At True Peptides, we aim to handle order issues and refund requests fairly and transparently. This Refund Policy explains how to request a return, replacement, or refund for purchases made through https://troe-pepanore.shop.

Your statutory consumer rights, where applicable, are not limited by this policy.

1. Contact Us Before Returning an Item

Please contact our customer support team before sending any product back.

Email: Support@troe-pepanore.shop
Phone: +1 216-252-1517

Please include your order number, the email address used at checkout, a description of the issue, and photographs where relevant. We will review the request and provide instructions if a return or other resolution is appropriate.

Do not send products to an address other than the return address specifically confirmed by our team.

2. Return Request Period

Please contact us within 30 days of delivery if you wish to request a return or report an issue with your order.

A request made within this period will be reviewed according to the product's condition, the reason for the request, any applicable product restrictions, and relevant consumer protection laws. Contacting us within 30 days does not automatically guarantee that a return or refund will be approved.

Any longer or additional rights required by applicable law will continue to apply.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, provide your order number, a description of the issue, and clear photographs of the product and packaging when appropriate.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another suitable resolution.

4. Eligibility for Returns

Where returns are permitted, products may need to be unused, in their original packaging, and accompanied by proof of purchase.

Certain items may not be eligible for return for safety, hygiene, regulatory, or other lawful reasons. This may include opened, used, contaminated, tamper-evident, or specially restricted products where applicable law permits such exclusions.

Products must not be returned if doing so would violate applicable shipping, handling, or safety requirements. Please contact us for instructions before shipping any item.

These conditions do not exclude remedies that cannot lawfully be excluded, including applicable rights relating to defective or misrepresented goods.

5. Non-Returnable Items

Where permitted by law, returns may be restricted for products that are perishable, personalized, opened, contaminated, or otherwise unsuitable for resale for legitimate safety or hygiene reasons.

Digital products, special-order items, or other restricted products may also have specific return conditions disclosed before purchase.

If a product is legally required to be refundable or eligible for another remedy, the applicable legal requirements will take precedence over this section.

6. Refund Approval and Processing

Once we receive the information needed to review your request, we will notify you of the outcome and any required next steps.

If a refund is approved, it will generally be issued to the original payment method unless otherwise required by law or agreed through an authorized arrangement.

Refund processing times may vary by payment processor, card issuer, bank, or other financial institution. A refund may not appear immediately after approval.

7. Shipping Costs

For an approved return, responsibility for return shipping costs will depend on the reason for the return, the disclosed terms of the purchase, and applicable law.

Where an item is confirmed to have been incorrectly supplied or defective, we will determine the appropriate remedy in accordance with applicable law. Original shipping charges and other costs will be handled according to the circumstances and applicable requirements.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to stop an order that has not yet entered processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled, you may contact us to discuss any return options available under this policy and applicable law.

9. Exchanges and Replacements

Exchanges or replacements may be available for eligible products, depending on stock availability, the nature of the issue, and applicable law.

Contact our support team before returning an item so that we can confirm the available options.

10. Refunds for Lost or Undelivered Orders

If tracking indicates that an order has not been delivered, or an order appears to have been lost in transit, please contact us with your order number.

We will review the tracking information and, where appropriate, coordinate with the carrier. A replacement or refund may be offered depending on the investigation and applicable legal obligations.